Event Registrations  
 
To ensure that your event materials and catering requirements are able to be provided at the event, please register by 5pm two working days prior to the event. Registrations can still be lodged after this time, however please note that in some cases event materials cannot be guaranteed for last minute registrations. In these instances event materials will be forwarded to delegates after the event. 
 
 
Payment  
 
If you do not choose to register or purchase online, your cheque or credit card payment must accompany your registration or purchase form in order for it to be processed and confirmed. We are not able to process orders until payment has been received. Visa, MasterCard, Amex and Diners Club are accepted as well as cheques made payable to the Institute of Chartered Accountants in Australia. 
 
 
Confirmation  
 
Confirmation of your registration or purchase with a record of your qualifying hours (if applicable) will be issued upon full payment. If a change should occur to the event in terms of venue or time, you will be notified by email or telephone. 
 
 
Event Cancellation policy  
 
Please contact your relevant state office if you have any queries in relation to cancelling your registration for any Institute of Chartered Accountant's event. 
 
Please contact 
 
Customer Service Centre service@charteredaccountants.com.au 
 
Sydney: Event Delivery NSW/ACT registration.nsw@charteredaccountants.com.au 
 
Canberra: Event Delivery ACT registration.act@charteredaccountants.com.au 
 
Adelaide: Event Delivery SA/NTregistration.sa@charteredaccountants.com.au 
 
Brisbane: Event Delivery Qld registration.qld@charteredaccountants.com.au 
 
Melbourne: Event Delivery Vic/Tas registration.vic@charteredaccountants.com.au 
 
Perth: Event Delivery WA registration.wa@charteredaccountants.com.au 
 
 
General Cancellation policy 
 
If you are unsatisfied with a product or service, please contact your local Institute contact. With regards to online, CD-ROMs and Toolkits, conditions apply for refunds.