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Event Terms & Conditions

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Event Registrations  
 
To ensure that your event materials and catering requirements are able to be provided at the event, please register by 5pm two working days prior to the event. Registrations can still be lodged after this time, however please note that in some cases event materials and/or catering cannot be guaranteed for last minute registrations. In these instances event materials will be forwarded to delegates after the event. 
 
 
Payment  
 
If you do not choose to register or purchase online, your cheque or credit card payment must accompany your registration or purchase form in order for it to be processed and confirmed. We are not able to process orders until payment has been received. Visa, MasterCard, Amex and Diners Club are accepted as well as cheques made payable to the Institute of Chartered Accountants in Australia
 
 
Confirmation  
 
Confirmation of your registration or purchase with a record of your qualifying hours (if applicable) will be issued upon full payment. If a change should occur to the event in terms of venue or time, you will be notified by email or telephone. 
 
 
Cancellation policy  
 
Please advise us if you are unable to attend a Training & Development event.

  • When written notification is received five working days prior
    • Refunds will be issued,
    • Replacement delegates will be accepted and the qualifying hours reallocated to the new delegate,
    • Delegates are able to transfer to other events open for registration,
    • Credit notes will not be issued.
  • When written notification is received within five working days
    • Replacement delegates will be accepted and the qualifying hours reallocated to the new delegate,
    • Refunds will not be issued,
    • Delegates are not able to transfer to other events open for registration,
    • Credit notes will not be issued.
 
If you have any enquiries please contact our Customer Service Centre via service@charteredaccountants.com.au or 1300 137 322 
 
Adelaide: Event Delivery SA/NTregistration.sa@charteredaccountants.com.au 
 
Brisbane: Event Delivery Qld registration.qld@charteredaccountants.com.au 
 
Canberra: Event Delivery ACT registration.act@charteredaccountants.com.au 
 
Melbourne: Event Delivery Vic/Tas registration.vic@charteredaccountants.com.au 
 
Perth: Event Delivery WA registration.wa@charteredaccountants.com.au 
 
Sydney: Event Delivery NSW/ACT registration.nsw@charteredaccountants.com.au 
 
General Cancellation policy 
 
If you are unsatisfied with a product or service, please contact our Customer Service Centre via service@charteredaccountants.com.au or 1300 137 322. With regards to online, CD-ROMs and Toolkits, conditions apply for refunds.