To ascertain if the accountant is a member of The Institute of Chartered Accountants please contact our customer service centre on 1300 137 322. 
 
Please download, complete and save the complaint form (requires the latest version of Acrobat) and send your complaint electronically to the Professional Conduct Consultant. Please see below under contacts for complaints. You will be able to view, save and print a copy of your completed complaint. 
 
You can also print a copy of your complaint and post or fax to us, including where applicable, with relevant documentary evidence. 
 
Please Note: Although it is the Institute’s preference for complaints to be forwarded using the online complaint form, should you not be able to access this document, you may wish to send in your complaint in the form of a letter clearly summarising the issues and including where applicable, relevant documentary evidence.  
 
Please also state in your complaint that you authorise the Institute to forward your complaint to the member. Complaints cannot be investigated without this authority.