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Changing Details / Name FAQs
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I've recently gotten married. How do I change my name with the Institute? 
How do I update my email address? 
How do I change my address? 
How do I change my preferred mailing address from home to work or vice versa? 
Can I have my mail sent to me overseas? 
Can I have my mail sent to my parents whilst I am overseas? 
Can I have emails sent to more than one email address? 
 
Q: I've recently gotten married. How do I change my name with the Institute? 
 
A: To change your name you will need to notify the Institute in writing and provide a copy of your certificate of marriage, a copy of your Change of Name Certificate from Births, Deaths and Marriages or a statutory declaration. You can post, scan or fax this information through to the Customer Service Centre  
 
L2/33 Erskine Street 
Sydney NSW 2000 
 
Fax: +61 2 9262 1512  
 
service@charteredaccountants.com.au 

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Q: How do I update my email address? 
 
A: You can update your details via the secure section of this website. 
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Q: How do I change my address? 
 
A: You can update your details via the secure section of this website. If you are changing companies, you will need to use the search function and attach yourself to the company already in our system. If the company you are moving to doesn’t already exist in our system, you will need to add it.  
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Q: How do I change my preferred mailing address from home to work or vice versa? 
 
A: You can update your details via the secure section of this website. On this page you can indicate which of your addresses is your preferred mailing address.  
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Q: Can I have my mail sent to me overseas? 
 
A: Yes – we can send your mail to an overseas address. Please advise us of your overseas address by updating your details via the secure section of this website.  
 
We can limit the amount of mail directed to you overseas to your annual subscription notice, voting papers and Charter magazine if you wish. Should you wish to limit your mail, please indicate your preference for what items you’d like to continue to receive via email to service@charteredaccountants.com.au.  
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Q: Can I have my mail sent to my parents whilst I am overseas? 
 
A: Yes – you will need to advise the Institute of your parent’s address and we can direct your mail to them whilst you are overseas. We can also limit the amount of mail your parents will receive on your behalf such as not sending Charter every month or promotional materials. We can limit the mail to just your annual subscription form and voting papers. Please email your parent’s address through to us via service@charteredaccountants.com.au along with any requests on limiting mail.  
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Q: Can I have emails sent to more than one email address? 
 
A: No – unfortunately we can only send communications via email to one email address. You will need to notify us of your preferred email address, taking into consideration mailbox limits and how often you access them. You can update your details via our secure website.  
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