Live Online Training FAQs

Advanced Search

FAQ's and Forms Home Chartered Accountants Program Products and Services

Membership Assessment of Qualifications Using the Website

Live Online Training FAQs

Print this Article

Email this Article

1. What is LiveOne live online training and how does it work?
2. How do I interact during the session?
3. What technical requirements are necessary to participate in a LiveOne session?
4. How do I find out what sessions are on offer?
5. How long do LiveOne sessions go for?
6. How much do LiveOne sessions cost?
7. How do I register for a LiveOne session?
8. What payment methods are accepted?
9. I want to register for several LiveOne sessions. Is there a discount available?
10. I have registered for an upcoming session. Will I receive any notes/handouts or the like before the session commences?
11. I’ve lost my login details and the session is about to start. What should I do?
12. I have registered for an upcoming LiveOne session. How do I access the session on the day?
13. I have logged into a LiveOne session but am having audio problems. What should I do?
14. I have lost the materials supplied for my session. What should I do?
15. I have registered for a LiveOne session but the time/date no longer suits me. What are my options?
16. How do I cancel my registration?
17. I have a question for the presenter of a session I attended. How can I contact them?
18. How can I provide feedback on my LiveOne experience?
19. Can I buy a recording of a past session?
20. Do I earn CPE hours for participating in LiveOne sessions?

1. What is LiveOne live online training and how does it work?
LiveOne live online training is the Institutes online training platform that provides access to the smartest minds in the business, all from the comfort and convenience of your own desk. Held in a virtual training room, you have the option to ask questions throughout the session, share ideas and, if you wish, communicate directly with the presenter and other delegates.

To see and hear how a LiveOne session works, check out our demo video.

2. How do I interact during the session?
LiveOne sessions are a lot more interactive than you may expect. Chat box functionality allows you to ask questions at any time and have them answered by the presenter during the session. Some delegates find this option much less intimidating than asking questions during face to face training. You can view questions being asked by other delegates within the chat box, and interact with them also.

3. What technical requirements are necessary to participate in a LiveOne session?
Click here for information on the minimum technical requirements. Once these requirements are met, all you need is an internet connection and computer speakers or a headset/earphones.

4. How do I find out what sessions are on offer?
All upcoming LiveOne sessions are list on the session calendar at http://www.charteredaccountants.com.au/liveone. New sessions are constantly being added, so check the calendar regularly for our latest offerings. You can also register for updates on the "LiveOne program.

5. How long do LiveOne sessions go for?
The duration of LiveOne sessions vary, however most run for 1.5 or 2 hours. The duration of each session is shown on each individual session page. Some sessions form a series which can run over several weeks or months.

6. How much do LiveOne sessions cost?
Session prices vary and are shown on each individual session page.

7. How do I register for a LiveOne session?
Registration for LiveOne sessions is available online. Simply click the Register Now button on the page of the session you wish to register for – the process is quick and easy.

8. What payment methods are accepted?
All major credit cards are accepted within LiveOne’s online registration process. Payment is required at the time of registration.

9. I want to register for several LiveOne sessions. Is there a discount available?
You can register for LiveOne sessions at up to 40% off the regular price by using a LiveOne ePass. Some series packages also offer a discount when registering for more than one session. See the individual series pages for more information.

10. I have registered for an upcoming session. Will I receive any notes/handouts or the like before the session commences?
The delegates of most sessions will receive notes/handouts approximately 24 hours prior to review in preparation for a LiveOne session. The material supplied varies depending on the specific session. See individual session pages for more details.
Please note there are some occasions where this is not able to be facilitated, and delegates will receive notes post session.

11. I’ve lost my login details and the session is about to start. What should I do?
Your login details are sent to you via email after you register for a session and are also supplied along with sessions notes/handouts. If you have misplaced these details, please call CPDlive on 03 8080 9966 to have them resent. An iCal link is also sent with your login email. We recommend using this link to load your session into your outlook calendar.

12. I have registered for an upcoming LiveOne session. How do I access the session on the day?
Your login details are provided to you via email following completion of the registration process. Simply click the “click here to join training” link in this email and you will enter the session.

13. I have logged into a LiveOne session but am having audio problems. What should I do?
Please call CPDlive on 03 8080 9966 if you have audio difficulties during a session, or contact the host in the session “chat box”. The vast majority of audio issues can be rectified quickly and easily.

14. I have lost the materials supplied for my session. What should I do?
Materials are supplied pre session (in most cases) via email. If you have misplaced this email, please contact CPDlive at admin@cpdlive.com to have these resent to you.

15. I have registered for a LiveOne session but the time/date no longer suits me. What are my options?
If you are not able to attend the session you have registered for, you are able to request the recording of the session which can be viewed at a time convenient to you. Recordings of sessions are generally available for 2 “plays” and can be requested post session by emailing CPDlive at admin@cpdlive.com.
Alternatively, you may also request a refund. Please note all refunds are subject to the Institutes event terms and conditions.

16. How do I cancel my registration?
If you would like to cancel your registration and request a refund, please contact the National Customer Service Centre on 1300 137 322. Please note all cancellations are subject to the Institutes event terms and conditions.

17. I have a question for the presenter of a session I attended. How can I contact them?
Some presenters provide their contact details during a session, and welcome interaction with delegates following the session. If this is not the case during your session, please contact the National Customer Service Centre at the Institute on 1300 137 322 and we will do our best to facilitate this for you.

18. How can I provide feedback on my LiveOne experience?
Your feedback is always welcomed and can be submitted by clicking on the “feedback” section of the LiveOne home page. We’d love to hear about your LiveOne experience. Suggested topics for new sessions are always considered too. Upon completion of a LiveOne session, all delegates are invited to complete a feedback form which will automatically appear on screen at the close of each session.

19. Can I buy a recording of a past session?
Recordings of past sessions are not currently available for purchase. If you would like to see a past session repeated, send us the details via the feedback option at www.charteredaccountants.com.au/liveone, and we will certainly consider it.

20. Do I earn CPE hours for participating in LiveOne sessions?
Most certainly – CPE hours are tracked and your record can be viewed at any time.