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Our Values

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At the heart of our organisation culture is our values. Our values define the way we do things everyday at the Institute. We call it PRIDE in our performance 
 
Play it Straight 
 
We are all responsible for open, honest and direct two-way communication. We tell it like it is, give and receive honest feedback and listen carefully. All our interactions have an outcomes focus and we operate with the utmost integrity in our interactions with members, staff and other stakeholders. 
 
Respect Builds Success 
 
At the Institute we engage and support each other and capitalise on the expertise and talents within the organisation. Everyone makes a significant contribution and delivers on the commitments we make. 
 
Improve and Innovate 
 
To grow with our members we must anticipate and lead change. We are switched on to new ideas and possibilities and look for improvements in all activities across our business. 
 
Deliver to Win Together 
 
We win when our members win. We develop and deliver the highest value and quality tools and solutions to equip our members and other stakeholders for personal and business success. We can only achieve this through partnering together across the business and seeking win / win outcomes. 
 
Expect the Best 
 
We set our standards high and expect the best results across all operations. We recruit and develop the best and strive to be the best in all our markets. We set stretch goals and celebrate our achievements. 
 
Living PRIDE Awards 
 
Our values are lived through the individual leadership demonstrated by our staff. To recognise this we encourage team members to recognise and thank each other. 
 
Through peer nominations, individuals and teams are recognised for living the PRIDE values in the organisation. Every six months we celebrate their success and award both individuals and teams. 
 
A staff team of previous winners determines awards. To celebrate, teams and individuals must live their award through a group or individual experience to the value of $750 for individuals and $1500 for teams.