Employee survey
A key part of the Institute's people and culture strategy was a comprehensive staff survey designed to identify and address key personnel issues. With an 80 per cent response rate, the survey found:
- Highly pleasing results in job satisfaction (78 per cent) and organisational commitment (73 per cent)
- The majority of employees (76 per cent) believe the future of the Institute will be positive.
Training in leadership and culture
Recruiting, motivating and retaining highly skilled staff is crucial to providing members with the services they need. To this end, the Institute increased its staff training and development this year with a particular focus on leadership and culture.
A structured program of initiatives and workshops helped staff align with and embrace the Institute's PRIDE values: Play it straight, Respect builds success, Improve and innovate, Deliver to win together, and Expect the best.
Staff recognition
The Star Awards program was introduced this year to publicly recognise staff working at a level above and beyond the requirements of their role. The awards operate alongside the Living PRIDE Award program, which includes nominations by colleagues. The program has three levels to reward team members who demonstrate commitment, teamwork, innovation or exceptional customer service.
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The Institute’s education and training pathway is the preferred choice for industry professionals.
The Institute is leading the debate in the areas that matter most to business and the accounting profession. 
The Institute produces an invaluable suite of tools, guidance, products and services to help members in their work. 
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