FAQs Purchasing Online

If you choose not to register or purchase online, you will need to complete the relevant event registration form or product purchase form (link) and complete your credit card details or attach a cheque.  
 
Payment must accompany your registration or purchase form in order for it to be processed and confirmed.  
 
We are not able to process orders until payment has been received.

The Institute accepts payment online by credit card (Visa, MasterCard, Amex and Diners Club).

If you wish to pay by post or in person, payment is accepted by: 

• Credit card (Visa, MasterCard, Amex and Diners Club).  
  
• Cheques made payable to "The Institute of Chartered Accountants in Australia" 
  

Training & Development products and tools can be purchased and paid for online via the Institute website.  
 
All prices for products that need to be sent via post are inclusive of postage & packing.  
 

An Order Summary provides details of your purchase and payment made.  It is a tax compliant document and may be used to make a tax claim. If, however, you require a Tax Invoice in addition to the Order Summary, please contact the National Customer Service Centre.

Please check with your local contact if you are able to purchase the papers.  
 

If you are unable to attend the session that registered for on the day, you will automatically be sent the papers for that session.

If you cannot attend a session, you can nominate someone else to attend in your place. Please contact your local contact prior to the session to notify them of the change so that qualifying hours can be reallocated accordingly. You can also send someone along on the day to replace you. Please make sure you notify the Event Delivery representative at the registration desk.

Comprehensive course notes and a copy of the PowerPoint presentation will be provided to you upon registration. It is recommended that you bring note paper and a pen for making any additional notes. Any specific participant requirements will be outlined in the confirmation letter sent to you prior to the session.

It is advised that participants plan to arrive 15 minutes prior to the start of the session for registration in order to ensure a prompt start.

Unless specified, there is no 'cut-off' date, however some sessions are very popular and can fill very quickly. We encourage you to register as early as possible.

You will be notified by email and telephone of any change in venue or time.

You can access an Order Summary for purchases/payments made, via the secure section of the website.  The Order Summary is a tax compliant document and may be used to make a tax claim.  To access your 'Purchase History', log in to the secure site, and under 'My Details', select 'Purchase History'.  Here you will be able to see Order Summaries for payments made.  Click on the Order ID beside the payment to display a PDF of the Order Summary on the screen. You can then print it. If, however, you require a Tax Invoice in addition to the Order Summary, please contact the National Customer Service Centre.

All online presentations can be viewed for a period of 3 months from the date of purchase.

A confirmation letter will be emailed to you within a few days of your registration.  
 
If you would like a confirmation letter quickly, you can print confirmation letters for upcoming events via the secure section of our website.  
 
Log in using your username and password and click My Education’, then ‘Event and Package Registrations’. Here you will see the upcoming events for which you are registered, and you can print a confirmation letter.

Please ensure you have the following systems in order for you to have the optimal online viewing experience:

• Broadband is preferred
• Personal computer with Windows 98 or later
• Internet Explorer 5.5 or later
• Window Media Player (version 9 is highly recommended)
• Pentium 133 MHz (recommended 200 MHz)
• 16 bit soundcard, 256 colour (true colour 24 bit)
• SVGA Monitor
• 24x CD-ROM
• 800 x 600 screen size