Frequently Asked Questions

FAQs Institute communications

Why have we changed?

 

From your feedback we understand that you would prefer it if we communicated in a more structured fashion.
We have listened to what you’ve told us and over the coming months we will be changing the way we communicate with you.

What has changed?

Each month there will be four consolidated email broadcasts. In the first and third week there will be an Institute news email which provides:

  • Local state news
  • National Institute news including leadership reports and insights and updates on the Institute’s advocacy work as well as segment specific leadership content (eg. business, government)
  • State training and development and networking events
  • Signature training and development events (national).

In the alternate weeks (twice a month), a consolidated training and development update, Navigate Online will be provided. This training and development update will be the trigger for you to sign up for events that you are interested in.

We have also launched a regular supplement called Navigate covering training and development and state events which is being distributed with Charter.

What has not changed? 

There will be no changes to Charter magazine nor to any technical bulletins or special interest group emails that you have opted in to receive. These are being sent as per their current schedule.

There will be no change to our member benefits direct marketing communications.

You will continue to receive essential communications such as your membership subscription, any information relevant to your designation, etc, with no change.

How will we understand if members are satisfied with the change?

We’ve implemented these changes for you and we want your feedback.

We encourage you to provide your feedback through a number of ways including phone and email via our National Customer Service Centre and through the feedback mechanism in the website, in relation to telling us what’s great, what’s not so great and ideas for further improvement around our communications:

Phone: 1300 137 322
Email: service@charteredaccountants.com.au
Website: Contact us form

   For further information please see frequently asked questions below.

 

Questions and Answers (Q&As)

1. What is the integrated communication's approach?

We have been listening to you and developed a more structured approach to our communications to:

  • Increase the relevance of the communications you receive, and
  • Reduce the volume of communication you receive from the Institute.

Each month there will be four consolidated email broadcasts. In the first and third week there will be a Institute news email which includes your local state news, national Institute news including leadership reports and insights and updates on the Institute’s advocacy work, as well as segment specific leadership content (e.g. business, government). It will also showcase a small number of national training and development events, in addition to state training and development and networking events.

In the alternate weeks, a consolidated training and development update called Navigate Online will be provided. This training and development update will provide you with the opportunity to sign up for events.

The Institute is also producing a regular supplement called Navigate covering training and development and state events which is being distributed monthly with Charter.

2. What does it replace?

In the past we contacted you about all sorts of Institute activities and news, on an individual basis, including: state and national training and development, state networking events, Leadership & Quality updates, etc.

3. Why have we changed our approach?

From your feedback, we understand that you would prefer it if we communicate in a more structured fashion. We’ve taken this on board and the new integrated communications approach is the result.

Our approach focuses on offering simplified communications that deliver more relevant information to you on a less frequent basis.

4. What are the benefits to members?

You will receive less frequent and more relevant content.

5. How do I change the information I receive?

You are welcome to build on the information you receive at any time by accessing the myAccount area on the website (you will need your username and password) and then select Profile and then the Newsletter sign up menu option.

If you are already logged in to the website you can go direct to: charteredaccountants.com.au/Newsletters

Alternatively, please contact the National Customer Service Centre with any queries you may have by phone 1300 137 322 or by email.

6. Will I continue to receive emails about the member benefits program?

There are no planned changes to our member benefits direct marketing communications. You will continue to receive these unless you have chosen to opt out.

6a. How can I opt out of receiving direct mail and direct email about the Member Benefits program (i.e. third party member exclusive offers)?

Please contact our National Customer Service Centre by phone 1300 137 322 or by email.

7. Will I receive emails about individual events?

A limited number of signature events will still utilise a separate email throughout the year, such as Business Forum, other national conferences and some state events.

8. Can I just access information when I want to? How do I do that?

There are various ways that you can access Institute news, information and upcoming training and events. The most current information will always be published on the Institute’s website. We are also posting updates to Twitter, LinkedIn and the new myCommunity social media platform within our website. There is also an RSS service to keep updated with changes to our site.

Each of these channels provides methods to stay in touch with the Institute in a way that suits you.

We are also producing a monthly training and development supplement, titled Navigate. This publication will give you an overview of all events coming up over a three month period.

You can also contact the National Customer Service Centre with any queries you may have by phone 1300 137 322 or by email.

8a. What is myCommunity?

myCommunity is a dedicated social networking platform, integrated into our website, for members, non-members, students, candidates and staff. myCommunity includes blogs, forums to post comments or questions and engage in the Institute’s public consultation process on key issues, plus moderated groups to support specialised communities such as our insolvency and forensic accounting groups.

8b. What is an RSS feed?

RSS (Really Simple Syndication) is a way for you to receive regularly changing web content. Many online publishers provide the option to share their content as an RSS Feed to whoever wants it.

RSS allows you to stay informed by retrieving the latest content from the Institute website, or any other website that offers the service. When you subscribe to an RSS feed, updates will be automatically delivered to your Favourites Centre. Or you can subscribe to our feeds on iTunes.

8c. How do I set up an RSS feed?

Go to charteredaccountants.com.au/rss or select the RSS icon on the Institute homepage. Then select the RSS feed you would like to subscribe to and follow the prompts.

9. How do I find out about events if I don’t subscribe to email communication?

You can visit the Institute’s website and visit the Training section or login to your myAccount page for State training and networking events.

We are also producing a monthly training and development supplement, Navigate which is distributed monthly with you copy of Charter. This publication gives you an overview of all events coming up over a three month period.

You can also contact the National Customer Service Centre with any queries you may have by phone 1300 137 322 or by email.

10. What is the timing for the introduction of this more integrated communications approach?

The Institute news email and the Navigate Online email update have launched. Navigate has also launched and is being delivered with your monthly edition of Charter.

11. How do I change my choices in terms of what I receive from the Institute?

You are welcome to build on the information you receive at any time by accessing the myAccount area on the website (you will need your username and password) and then selecting Profile and then the Newsletter sign up menu option.

If you are already logged in to the website you can go direct to: charteredaccountants.com.au/Newsletters

Alternatively, please contact the National Customer Service Centre with any queries you may have by phone 1300 137 322 or by email.

12. Does this new fortnightly news email and fortnightly training update replace my CA Local News?

Yes – you will still receive state news and event information, however it will be housed within the twice-monthly Institute News email.

13. Will the new fortnightly news email and fortnightly training update contain my local state content?

The fortnightly Institute News email contains your local news and events, including knowledge updates and networking events.

Navigate Online contains all training events in your state.

14. Do I need to do anything in relation to this change?

No, the Institute will automatically change over the communications.

If you find that the communication you are receiving is not relevant to you, you can change the information you receive at any time by accessing the myAccount area on the website (you will need your username and password) and then selecting Profile and then the Newsletter sign up menu option.

If you are already logged in to the website you can go direct to: charteredaccountants.com.au/Newsletters

Alternatively, please contact the National Customer Service Centre with any queries you may have by phone 1300 137 322 or by email.

15. I don’t wish to receive any information from the Institute, how do I unsubscribe from the new weekly emails?

You can unsubscribe from the emails by selecting the unsubscribe option on the email and following the prompts.

You can also unsubscribe at any time by accessing the myAccount area on the website (you will need your username and password) and then selecting Profile and then the Newsletter sign up menu option.

If you are already logged in to the website you can go direct to: charteredaccountants.com.au/Newsletters

Alternatively, please contact the National Customer Service Centre with any queries you may have by phone 1300 137 322 or by email.

16. I don’t like using the website but don’t want to miss out on Institute information or training and development opportunities.

Look out Navigate, your training and development supplement which is being distributed with Charter.

You will still receive a number of direct mail campaigns in relation to our signature events each year.

You can also contact our National Customer Service Centre with any queries by phone on 1300 137 322.

17. Do I still have the option to unsubscribe to all Institute emails and just access information when I want to?

Yes. To unsubscribe please select the 'Unsubscribe' option in the email and follow the prompts.

You can also unsubscribe at any time by accessing myAccount on the website (you will need your username and password) and then selecting Profile and then the Newsletter sign up menu option.

If you are already logged in to the website you can go direct to: charteredaccountants.com.au/Newsletters

Alternatively, please contact the National Customer Service Centre with any queries you may have by phone 1300 137 322 or by email.

18. How do you know what to send me?

We have looked at the information you have supplied us about yourself – including the type of company you work for, the state you reside in and your age.

The combination of this information determines the content you receive in your Institute News email.

You are welcome to change this at any time by accessing the myAccount area on the website (you will need your username and password) and then selecting Profile and then the Newsletter sign up menu option.

If you are already logged in to the website you can go direct to: charteredaccountants.com.au/Newsletters

Alternatively, please contact the National Customer Service Centre with any queries you may have by phone 1300 137 322 or by email.