How do I appeal a decision? 
Areas for appeal 
Grounds for appeal 
 
The Institute has a formal appeals process that allows candidates to appeal against a decision made by the Chartered Accountants Program & Admissions Division. These guidelines outline a staged process of complaint and appeal for the major services delivered. 
 
The appeals sub-committee is under the control and direction of the CAPAC and is the last avenue available after all other stages have been exhausted. The sub-committee’s decision is final. Full details and documentation are contained in the Appeals Process Guidelines. 
 
Areas for appeal 

• education prerequisites for entry to the Chartered Accountants Program 
  
• prerequisite service for the first module 
  
• service eligibility for enrolment in modules 
  
• accredited training organisations’ status 
  
• mentor status 
  
• fee refunds 
  
• extension project (EP) marks 
  
• focus session marks 
  
• examination marks.

• module mark not determined by assessment criteria specified 
  
• dispute as to timing of submission of application or extension project 
  
• alleged bias affecting the application or assessment 
  
• personal or medical problems (Note: This can only be used for module results if a candidate has lodged a special consideration application in accordance with the guidelines governing this area.

• objectives of the GradDipCA module in question 
  
• assessment methods approved for the module 
  
• standards required to be achieved 
  
• financial implications of the decision  
  
• grades received by other candidates 
  
• amount of work required or done 
  
• merit list inclusion/exclusion 
  
• employment workload or other associated issues.